Frequently Asked Questions

How should I communicate with the care team between appointments?

You can email the clinic your questions using the contact details on our website. Please allow 48 hours response time to emails. If you require urgent assistance please inform your Patient Advocate.

Always call 000 in the event of a medical emergency.

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How do I receive a referral to other services or practitioners?

Your current doctor may refer you to another practitioner or specialist in order to best support and manage your condition. Referrals can be discussed during your consultation with the GPs at the clinic.

What if I am seriously unwell?

In the event of a medical emergency, please call 000 or attend your nearest hospital.

How do I receive a bill or make a payment?

The billing policy is simple and clear. The GPs endeavour to be transparent and affordable whilst providing a high quality service. Please refer to the fees page on our website for more details. The doctors here accept payment by credit and debit card through an EFTPOS terminal for Visa and Mastercard cards. They do not take cash payments and no cash is held on premises.

Are your services covered by private health fund?

Some of the services available at Next Practice may be covered by your private health fund. In order to have the most accurate information on whether you will receive a rebate or not please contact your private health fund provider to find out your level of cover.

How can I reschedule or cancel an appointment?

If you need to reschedule or cancel your appointment, please notify the centre at least one business day prior to the appointment. Thank you.

How will I receive my appointment confirmation and reminders?

When you make a booking, you will receive a confirmation email at the time of booking. You will also receive a reminder for your appointment five days prior to your appointment, and again 24 hours prior to your appointment.

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How can I request a repeat or refill prescription?

For most repeat prescriptions, you will need to make an appointment to see your regular doctor to discuss your needs. By making an appointment for prescriptions, your doctor is better able to care for you. The GPs at this location are also able to offer Telehealth consultations. These are useful and popular for follow up appointments.

What if I need an interpreter service?

If you, or a family member, need an interpreter for your appointment, please let the Patient Advocates know at the time of making your appointment.

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What if I need after-hours care?

If you require medical advice outside the normal clinic hours, please contact 13 SICK (137 425) or go to www.homedoctor.com.au

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What are your opening hours?

Opening hours for the clinic can be found on the home page of our website.

Privacy

At Next Practice, patient confidentiality and privacy are paramount. You can find a link to the Privacy Policy at the bottom of this web page on the right hand side.

Do you accept new patients?

The doctors at this location accept new patients and are delighted you have chosen to receive your care at Next Practice. When booking a new patient consultation, please ensure that you arrive early to fill in the new patient form and get yourself acquainted with the clinic.

To give you the best care possible, the practitioners take time to understand your medical history, key health information and measurements such as height, weight and blood pressure. On your arrival, you will be greeted by a Patient Advocates who will ask you to complete a new patient form using an iPad. Don't worry the technology is easy and if you need help with it your Patient Advocate will be pleased to assist.

What is the best way to get to the clinic?

Next Practice Burleigh Waters is located at Shop 1B / 2 Classic Way Burleigh Waters QLD 4220, inside the Treetops Square Business Centre.

We are located across the road from the McDonalds, with parking available in front of the clinic and in the nearby shopping area.

View our address on Google Maps - HERE

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How can I share a compliment or complaint?

We strive to provide the best possible service and we always want to know how you feel so please email or phone us via the contact details available on our website. Alternatively you can talk to your doctor or one of our Patient Advocates in the clinic.

We take your concern, suggestions and complaints seriously. If you wish to discuss the matter outside of the clinic you can contact the The Office of the Health Ombudsman:

E: complaints@oho.qld.gov.au

T: 133 646

M: PO Box 13281
George Street
Brisbane QLD 4001

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How will I receive test results?

You will be given any test results by your regular doctor, unless agreed otherwise. Please note that they will need to be viewed by a doctor prior to releasing.

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How can I make an appointment?

You do not need a referral letter to attend a Next Practice medical centre. All appointments can be easily booked online on our website. If you need help booking an appointment, please contact our friendly Patient Advocates by phone.

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What is the clinic's Communication Policy?

An incoming telephone call is the principal method for initial and subsequent communication by a patient and most other persons to our clinics. As such, the telephone is recognised as a vital vehicle for creating a positive first impression, displaying a caring, confident attitude and acting as a reassuring resource for our patients and others.

Our aim is to facilitate optimal communication opportunities with our patients. General practitioners at this clinic and other team members are aware of alternative modes of communication used by patients with a disability or a language barrier.

To read our full Communication Policy please click here - https://www.dropbox.com/scl/fi..

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